Recovery and Enforcement Officer

About the role

We have an exciting opportunity for a debt recovery expert to join our successful Revenues and Benefits Team. In this role you will work as part of a dedicated and knowledgeable team collecting council tax, business rates, BID levy and housing benefit overpayments.
- Review accounts in arrears and decide on appropriate recovery action
- Negotiate fair and sustainable repayment plans with residents.
- Take enforcement action when necessary, following legislation and policy.
- Present evidence at court hearings
- Work closely with enforcement agents, courts and internal teams.
- Deliver excellent customer service with empathy and professionalism.

This is a full-time, permanent position.

Please note that this vacancy may close early if we receive a high volume of suitable applications.

About us

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

Benefits

• An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
• A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
• A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
• A comprehensive programme of learning and development.
• Two days (pro rata) paid time off for volunteering.
• Enhanced maternity and paternity schemes.
• Access to free counselling services.
• Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
• A cycle to work scheme.
• Low-cost town centre parking.
• A commitment to employee wellbeing.

How to apply

To apply for this position please click on "apply now" at the bottom of this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council. The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

Supporting documents

• Download job description and employee specification
• JD Recovery and Enforcement Officer.docx.pdf