Revenue and Benefits Officer

This is a Gloucester City Council job.

• Job Title: Revenue and Benefits Officer
• Job Location: Gloucester City Council
• Salary: £31,525- £33,673 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 11/10/2026
• Job Requisition Number: 14952
• This post is open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the Role:

An exciting opportunity has arisen for an enthusiastic and dedicated individual to join our busy Revenues and Benefits Service as a Revenues Officer within the Billing Team at Gloucester City Council. Based at our Eastgate office in the city of Gloucester and predominantly offering the flexibility of remote working, this role provides a diverse and interesting range of responsibilities focused on the accurate and timely billing of Council Tax.

As a vital member of the Billing Team, you will be responsible for administering Council Tax accounts, including setting up direct debits, applying discounts and exemptions, maintaining accurate customer records and tracing absconded taxpayers. Your understanding of relevant legislation, together with experience in local authority benefits or revenues administration, will support effective day-to-day decision making. You will also support customers by providing clear information about their bills, payment arrangements and any available support.

What we need from you:

As a Revenues Officer, you will play a crucial role in the accurate and timely administration of Council Tax billing. Your commitment, teamwork, and ability to work independently will be vital in completing tasks and achieving targets while supporting the Council's vision, values, and strategic objectives.

You will be a self-motivated and enthusiastic individual able to cope well under pressure, dealing with difficult situations, using your own initiative. Ability to communicate effectively with people both verbally and in writing, using tact and discretion where required, will be instrumental in assisting customers facing difficulties in paying their bills. Your ability to work methodically, prioritise workloads has resulted in effective teamwork and exceptional customer satisfaction.

To be considered for the role you will be required to be computer literate with a working knowledge of Microsoft Excel, Word, Outlook, and Teams.

What we can do for you:

Gloucester City Council is a great place to work, boasting high levels of resident satisfaction and motivated staff who enjoy their employment with us. Our employees are the heart of what we do, and we constantly strive to recruit, develop, and retain the best talent available. In addition to a fulfilling career, we offer a range of attractive benefits for the Revenues Officer role, including:

• Agile and hybrid working options.
• Local Government Pension Scheme (LGPS)
• 25 days leave, rising to 30 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Regular job-specific training.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Cycle to Work scheme.

As an ambitious and forward-thinking council, we are committed to making the City of Gloucester a better place to live and work, fostering the growth of communities and businesses.

How to Apply:

If you believe you have the necessary skills, desire, and experience required to make a positive difference in this role, please submit your application.

For any informal discussions regarding this opportunity, please contact Allen Dawson (Revenues Manager) at 01452 396 580 or via email at allen.dawson@gloucester.gov.uk.

Additional Information

To access the Job Profile, please follow the link below:-

Revenue and Benefits Officer Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.