Bereavement Service Catering Supervisor

This is a Gloucester City Council job.

• Job Title: Bereavement Service Catering Supervisor
• Job Location: Cemeteries & Crematorium
• Salary: £28,608-£30,515 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 25/10/2026
• Job Requisition Number: 14974
• This post is open to job share

Are you an experienced supervisor with a passion for customer service, hospitality, and leading teams? Do you thrive in a fast-paced environment and have the confidence to deliver exceptional experiences while supporting people during important life events?

Gloucester City Council is seeking a dedicated Food and Drink Supervisor to oversee the day-to-day operation of the food and drink service at The Arbor, Gloucester Crematorium. This is a unique opportunity to play a key role in delivering a professional, welcoming, and high-quality service within a sensitive and respectful setting.

About the Role

As Food and Drink Supervisor, you will lead the daily operation of our café and wake service, ensuring the highest standards of food presentation, customer care, hygiene, and venue management. You will supervise and support the food and drink team, ensuring resources are effectively managed and that customers receive an outstanding service at all times. This role combines hands-on operational responsibility with team leadership, administration, and compliance management.

Key Responsibilities

Supervise the effective operation of the café and wake service, including opening and closing procedures.

Lead, motivate and support the food and drink team through training, one-to-one meetings and rota management.

Ensure food and drink are consistently presented to a high standard.

Maintain compliance with food hygiene regulations, licensing requirements, and health and safety standards.

Manage service administration, income records, expenditure monitoring and cash handling procedures.

Investigate and report maintenance issues, ensuring facilities remain safe and welcoming.

Handle customer feedback and complaints professionally, resolving issues within agreed timescales.

Act as a designated Fire Warden and support safe evacuation procedures when required.

Contribute to service improvements and help achieve income and performance targets.

About You

We are looking for an enthusiastic and customer-focused individual who can lead by example and inspire a high-performing team.

You will have:

Experience supervising or managing teams in a busy environment.

Experience in food preparation and food presentation.

Experience delivering training and supporting staff development.

Excellent customer service and communication skills, with the ability to put people at ease.

Strong organisational skills and the ability to make confident decisions under pressure.

Good knowledge of health and safety, food hygiene, and risk management.

The ability to work flexibly and adapt to changing priorities.

An understanding of alcohol licensing requirements and the supervision of bar service.

A commitment to delivering high standards and achieving service targets.

This position is subject to an annualised hours contract. Evening working may be required to support wake bookings, and the successful candidate will be expected to become the Personal Licence Holder for The Arbor if not already qualified.

What we can do for you

• Flexible, hybrid, agile working opportunities
• Generous Annual Leave entitlement 30 days (Pro-rata)
• An option to purchase up to 10 days of additional leave per year
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential counselling and advice for employees, available 24 hours a day, online and by telephone, and in an in-house Occupational Health service
• Enhanced family friendly leave and pay
• Car salary sacrifice scheme (T&C apply)
• Cycle to Work scheme (Salary Sacrifice - T & C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group

How to apply

If you are passionate about hospitality, customer service, and leading teams to deliver excellence, then please submit your application and personal statement today by clicking the “Apply Now” Button.

Additional Information

To access the Job Profile, please follow the link below:-

Bereavement Service Catering Supervisor Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.