Operations Assistant

The management team at Sixways Clinic consists of our Practice Manager, Operations Manager and HR & Quality Manager. They are in need of an assistant to support them in ensuring that the practice runs smoothly, providing excellent care to our community of patients.

There will be a wide variety of tasks to complete, including general administration, record retention and archiving, stock management (clinical and non-clinical items), premises audits, note taking, and data reporting.

In addition to supporting the management team, the Operations Assistant will also support the Care Navigation and Administration teams, for example by regularly spending time on front reception, answering phone calls and electronic communications.

This is a new role so you will have the opportunity to make it your own and suggest other ways in which it can add value to the practice.

There are 25 hours available per week, and ideally we are looking for someone to be in the surgery across all 5 days, Monday to Friday.

We welcome candidates using AI thoughtfully during the application process, but please ensure it supports your skills and experience rather than replacing them. Be authentic, and let your unique experiences and strengths shine through.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment

The Operations Assistant will be supporting the management team by completing some of the fundamental day to day tasks, allowing the managers to focus on more complex and strategic work. This will include:

• Completing administrative work efficiently and to a high standard
• Inspecting the building and facilities for compliance and Health and Safety checks
• Ensuring clinical and non-clinical teams have the resources they need when they need through timely stock management processes.
• Administering meetings (agendas, note taking) so they are effective
• Delivering a professional service to registered patients when receiving and responding to queries received in person, telephone or online
• Reporting from record systems and taking action when needed

An excellent Operations Assistant will be able to:

• Demonstrate a good level of competence in the use of MS Office programmes
• Demonstrate excellent verbal and written communication skills
• Organise and prioritise a busy workload
• Work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality
• Work well under pressure

• Use their initiative and identify ways to improve processes
• Show flexibility in the tasks they are willing to complete in order support the wider practice team