Receptionist

As a GP Receptionist at Yorkleigh Surgery, which is part of the Inspire Healthcare group, you will be the first point of contact for our patients, providing a professional, friendly and efficient service both in person and over the telephone. You will play an important role in ensuring patients receive a positive experience and are directed to the most appropriate care and support.

You will be responsible for managing appointment bookings, responding to patient enquiries face to face, online and by telephone, and providing appropriate information and signposting to other services where required.

The role involves handling a high volume of telephone calls, welcoming and assisting patients at reception, processing requests and undertaking a wide range of administrative duties. You will be required to record information accurately on clinical systems and ensure that patient information is handled with confidentiality, professionalism and care.

You will work closely with GPs, nurses, healthcare professionals and the wider practice team to support the smooth and effective day-to-day running of the practice and contribute to the delivery of high-quality patient care.

This is a varied and rewarding role which requires excellent communication and organisational skills, attention to detail and the ability to remain calm, courteous and professional in a busy and sometimes challenging healthcare environment.

• Warm, friendly and approachable, with a genuine desire to help people.
• A confident communicator who can build positive relationships with patients and colleagues.
• Organised and proactive, with the ability to manage a busy and varied workload.
• Calm, professional and resilient, particularly when dealing with challenging situations.
• A good team player who is happy to support colleagues and contribute to the wider practice.
• Confident using technology and willing to embrace new digital ways of working.
• Accurate and attentive to detail, particularly when recording information on clinical systems.
• Able to use initiative, think on your feet and find solutions to help patients.
• Committed to maintaining confidentiality and treating every patient with dignity and respect.

Experience in general practice or healthcare is desirable, but attitude is just as important as experience. If you are enthusiastic, compassionate and keen to develop your career in primary care, we would love to hear from you.