PCN Business Support Assistant

Job overview

Are you thinking about joining the NHS, or diversifying your NHS career, to make a real difference to patients?

If so, this is an exciting new opportunity to join the award-winning TWNS Primary Care Network (PCN).

This new role will support the PCN Senior Manager with the development and delivery of PCN priorities through digital tools, project support, governance support, data gathering and intelligence.

As well as supporting key current PCN priorities, there will be an opportunity to get involved in neighbourhood development too, as we look to 2027/28 and beyond.

This job is part-time, 24 hours a week, Monday-Friday, primarily based at the Devereux Centre, Tewkesbury.

Please note this job may close early, should sufficient applicants have been received.

Job description

• Administration support
• Project and programme support
• Governance and reporting
• Social media and digital content management
• Education and training

Applicants will require excellent organisational skills, attention to detail and the ability to work effectively with practices, PCN colleagues and partner organisations.

Job responsibilities

The following are the core responsibilities of the PCN Business Support Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Digital Communications and Engagement

Support the management and development of the PCN's digital presence across a range of platforms.

Manage the TWNS PCN Facebook page, including creating and scheduling content and liaising with practices regarding suitable material for publication.

Support the administration and maintenance of the PCN YouTube channel, including uploading and organising content.

Monitor digital engagement and provide reports and analytics when required.

Assist with the development and distribution of patient-facing communications and resources.

Support wider communication and engagement activities across the PCN.

Project and Programme Support

Support delivery of PCN projects, quality improvement initiatives and service development programmes.

Coordinate project meetings and maintain action logs.

Maintain project plans, reporting documentation and programme records.

Support the preparation of funding bids, expressions of interest and associated documentation.

Gather information and intelligence from local and national data sources to support project activities.

Assist with audit, evaluation and reporting requirements.

Maintain risk and issue logs and escalate concerns appropriately.

Provide administrative support across a range of PCN initiatives and transformation programmes.

Education and Workforce Development

Coordinate Protected Learning Time (PLT) events and other educational activities.

Manage event administration, including bookings, registrations, venue arrangements, speaker liaison and evaluation processes.

Support coordination of learning opportunities available through the Gloucestershire Primary Care Training Hub and other partners.

Maintain relevant training records and supporting documentation.

Assist with workforce-related projects and initiatives as required.

Governance and Reporting

Support preparation of reports, papers and information for the PCN Board and partner organisations.

Maintain governance documentation and filing systems.

Coordinate the annual review process for key PCN governance documentation, supporting the PCN Senior Manager with document updates, version control and record keeping.

Maintain records relating to agreements, schedules, impact assessments and other governance documentation.

Support administration associated with PCN DES and contractual requirements.

Act as a point of contact for administrative returns, surveys and information requests.

Maintain PCN registers, including asset and information registers, ensuring records remain accurate and up to date.

Support Practice Index administration and maintenance for centrally-hosted PCN staff.

Administrative Support

Organise meetings, diary invitations and events.

Prepare agendas, meeting packs and supporting documentation.

Draft minutes and maintain action logs.

Maintain electronic filing and record management systems.

Respond to routine enquiries and act as a first point of contact for a range of PCN administrative matters.

Support the PCN Senior Manager and wider PCN team with general administrative duties as required.

General Responsibilities

Maintain confidentiality at all times in accordance with GDPR, NHS guidance and organisational policies.

Comply with all PCN policies, procedures and governance requirements.

Participate in appraisal, training and personal development activities.

Work flexibly to support changing priorities and the developing needs of the PCN.

Undertake any other duties commensurate with the grade of the post.

About the organisation

Tewkesbury, West Cheltenham, Newent and Staunton Primary Care Network (TWNS PCN) comprises of five practices across our geographical patch:

• Church Street Medical
• Mythe Medical Practice
• Holts Health Centre - Newent
• Staunton & Corse
• West Cheltenham Medical

We truly care about making a positive difference for our patients and investing in proactive care for long-term patient benefit.

Please note that this post is advertised by TWNS PCN on behalf of the five practices. The successful candidate will be employed by Mythe Medical Practice as the host employer on behalf of TWNS PCN.

Person specification

Qualifications

Essential

• Educated to GCSE level (or equivalent), including English and Mathematics.
• Evidence of continuing professional development.

Personal qualities

Essential

• Demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to follow legal, ethical and clinical policy and procedure.
• Knowledge of and ability to work to key policies and procedures.
• Ability to use own initiative, discretion, and sensitivity.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Commitment to ongoing professional development.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Punctual and committed to supporting the team effort.
• High levels of integrity and loyalty.
• Clear, polite telephone manner.
• Flexible and cooperative.
• Motivated.

Other requirements/wider responsibilities

Essential

• Disclosure Barring Service (DBS) check.
• Occupational Health clearance.
• Access to own transport with ability to travel across the PCN as required.

Experience

Essential

• Experience of providing administrative support within a busy environment.
• Experience of organising meetings, events or training sessions.
• Experience of maintaining records and information systems.
• Experience of working with multiple stakeholders.
• Extensive experience using Microsoft Office applications, particularly including Outlook, Word, Teams, Excel and PowerPoint.
• Experience supporting projects or quality improvement activities.

Desirable

• Experience of working within general practice, the NHS or a healthcare environment.
• Experience of social media administration in a professional environment.
• Experience using Practice Index or similar workforce systems.
• Experience coordinating educational or training events.
• Experience working with healthcare data.
• Knowledge of GP clinical systems, particular SystmOne.

Skills and Attributes

Essential

• Excellent organisational and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Strong written and verbal communication skills.
• Good attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Good interpersonal and relationship-building skills.
• Ability to handle confidential information appropriately.
• Strong IT and digital skills.
• Confidence using digital communication platforms.
• Basic understanding of project management principles.

Desirable

• Ability to produce reports and presentations.
• Ability to analyse and present information in an accessible format.