Failsafe Officer - Ophthalmology, Band 4

'Internal Applicants Only'

A second opportunity has arisen for a permanent Failsafe Officer within Ophthalmology at Gloucestershire Hospitals NHS Trust. The roles involves proactively managing patient wait times within the Ophthalmology Department to nationally agreed wait times for both new and follow-up patients. This will involve close liaison with consultants, patients, medical and nursing staff, patient access, appointments, support services and service managers and line management of a small administration team.

The post holder will be required to provide dedicated work on patient wait times within the Ophthalmology Department to nationally agreed wait times for both new and follow-up patients. This will involve close liaison with consultants, patients, medical and nursing staff, patient access, appointments, support services and service managers.

The post holder will also be required to line manage a small administration team.

The role will proactively manage patients on our follow-up waiting lists and will range from coordinating hospital appointments and ensuring non-admitted and admitted wait times are adhered to. The successful candidate will also be required to assist with the management of the New and 2WW patients.

The post holder will be expected to work without direct supervision and be able to work autonomously and may be required to make decisions under pressure. They will be expected to liaise and communicate as appropriate. As such, the post holder will need a flexible approach to ensure processes are implemented, adhered to, maintained and improved.

The successful applicant will need to be able to cope with the ever-changing demands of such a position in a large organisation and have a positive and proactive approach.