Call Handler FPCC

Are you looking for a new and exciting opportunity? Do you want to be part of an evolving service?

We are the First Point of Contact Centre (FPCC) for Gloucestershire Health and Care NHS Foundation Trust Mental Health services.

• Our service has expanded to encompass the changing need of routine, urgent and crisis referrals in line with local and national guidance.
• We deliver a 24/7 service including night shifts
• We are an open access. all age, service for mental health crisis support
• We also accept professional referrals in to the trust covering mental health crisis, urgent and routine referrals

• We are based at Edward Jenner Court alongside our physical health colleagues and we work collaboratively with them.

Come and join our team to be the First Point of Contact with service users, and referrers, to ensure they are engaged, treated with compassion and receive the highest quality of care at the start of their journey with Gloucestershire Health and Care NHS Foundation Trust.

Learn more about the team here:

First Point of Contact Centre > Glos Health & Care NHS Foundation Trust (ghc.nhs.uk)

The FPCC receives telephone calls, letters and e-mails from GP's, HCP's, service users, their representatives and other referrers seeking mental health advice, mental health support and to access the local secondary mental health and learning disability services. Alongside this, we also manage the NHS 111 mental health crisis service, and referrals in to the Trust.

With just a single telephone number the FPCC delivers a much simplified way for service users and referrers to access the Trust, ensuring that service users are seen by the team at the right time.

We are looking for individuals with mental health care experience, customer care skills and a desire to make a difference within the First Point of Contact Centre.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.